Lowongan Kerja Senior Associate Service Delivery Management Ntt Ltd Jakarta

Job Title : Senior Associate Service Delivery Management
Date : 23 Juli 2021
Company : NTT Ltd
City : Jakarta

Penerimaan Pegawai NTT Ltd Jakarta. Jika sobat sedang mencari lowongan kerja bulan September 2021, maka Anda berada di blog yang tepat. Ada banyak kategori lowongan yang bisa Anda lamar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Anda juga bisa mendaftar lowongan kerja online atau offline tergantung kualifikasi yang diminta pada info lowongan yang kami share di loker.informasicpnsbumn.com. Informasi loker yang valid, bersumber dari portal resmi atau media sosial perusahaan yang berkaitan, dan yang pasti tidak ada pungutan biaya apa pun.

Lowongan Kerja NTT Ltd Jakarta September 2021

Silakan baca info selengkapnya berikut

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?

The Senior Associate Service Delivery Specialist is responsible for providing continuity in service and acts as an advocate for the client within . They support the business by taking responsibility for overall contract management for small to medium client contracts. They are responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts – can be specific client accounts or a group of accounts.
The Senior Associate Service Delivery Specialist may operate across multiple sites or Support Services offerings. They are the primary interface managing the services relationship between the client and . They own the service governance structure, schedule and run all service management review meetings, and ensure all processes and documentation are in place.
The Senior Associate Service Delivery Specialist role is a chargeable service in the Uptime Proactive Support Service (PSS) option. They are responsible to perform client facing activities in service activation of Uptime Support Services, support and coordinate with GDC in service activation to ensure successful completion. It is the responsibility of the Service Delivery Specialist to identify trends and areas of improvement in service delivery and communicate this information to regional and global stakeholders.
Radford reference:
"Responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business. Survey Tip: This role is focused on the relationship between the customer and solution provider during a project of a fixed duration."

Working at NTT

Key Roles and Responsibilities:

  • Work as an Independent Contributor (IC) with guidance from management, that is the Service Delivery Manager
  • Act as the interface between the client and
  • Perform client facing service activation activities and support GDC in service activation completion
  • Operations performance, including:
    • Create Service reports with accuracy and quality
    • Escalation management & Reporting
    • Meeting Management with Clients
    • Change Management- Record changes to RoE, SoW, Asset Verification for Service First incidents.
    • Track RMA returns, client follow up and delivery of assets.
    • Vendor follow up for contract backout issues.
    • Manage Centre activation
  • Provide assurance regarding the compliance of, and lifecycle management for, all contracted Services
  • Receive and manage change requests relating to the SOW and agreement, i.e. additional engagements/ projects, adding configuration items and IT services support to the Services (service coverage), moving configuration items and IT services to new or different locations etc.
  • Interface with internal contract management teams to normalise and execute change orders
  • Support billing / invoicing inquiries and / or disputes
  • Monitor client satisfaction and identify service improvement plans to address client’s satisfaction with the service

Knowledge, Skills and Attributes:

  • Ability to establish strong relationships with internal stakeholders and external clients
  • Excellent relationship building skills
  • Strong ability in managing coordinated delivery of service
  • Excellent written and verbal communication skills
  • Good at solving problems and can use initiative to drive innovation
  • Ability to work well in a pressurised environment
  • Good client service orientation
  • Assertive in approach and displays excellent persuasion and influence abilities
  • Good analytical skills with proven negotiation skills
  • Passionate, strong initiative, self-driven with commitment to succeed

Academic Qualifications and Certifications:

  • Relevant Bachelor’s or equivalent degree
  • ITIL certification

Required Experience:

  • Demonstrated 3 to 5 years of experience required in service delivery and/ or related function in a medium to large ICT organisation, preferably IT service provider

What will make you a good fit for the role?

Standard career level descriptor for job level:
  • Develops professional experience
  • Applies policy and procedures to solve variety of issues
  • Problems are moderate in nature
  • Build productive internal and external working relationships
  • Receives general instructions on routine work
  • Receives detailed instructions on new work
  • Typically needs a Bachelor’s or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience; or equivalent work experience

Join our growing global team and accelerate your career with us. Apply today.

Equal opportunity employer

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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