Lowongan Kerja Mitra Care Service Excellence Pt Bukalapak.com Jakarta

Job Title : Mitra Care Service Excellence
Date : 8 April 2021
Company : PT Bukalapak.com
City : Jakarta

Rekrutmen PT Bukalapak.com Jakarta. Kalau sobat sedang mencari lowongan kerja bulan Mei 2021, maka Anda berada di web yang benar. Ada banyak kategori lowongan yang bisa Anda lamar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Saudara juga bisa mendaftar lowongan kerja online atau offline tergantung persyaratan yang ditulis pada info lowongan yang kami share di loker.informasicpnsbumn.com. Informasi loker yang valid, bersumber dari website resmi atau media sosial perusahaan yang berkaitan, dan yang pasti tidak ada pungutan biaya apa pun.

Rekrutmen PT Bukalapak.com Jakarta Mei 2021

Silakan teliti info selengkapnya berikut

Bukalapak is currently working remotely due to COVID-19. So, this role doesn’t require you to move at the time being.

  • Gathering Mitra’s information related to complaints or feedback to devise solutions for improvement efforts
  • Proactively spot and correct any issues that could affect customer satisfaction or retention of Mitra Bukalapak
  • Maintain & decrease O2O complaints rate along with improving CSAT & NPS for Mitra
  • Maintaining Apps Store Rating ~4.8
  • Communicate closely with Internal PM, Engineers, CSM team and Business owners to resolve Mitra issues that impacted (directly or indirectly) to Mitra Experience
  • Lead conversations, conduct business reviews and proactively suggest solutions to integrate business owners, CSM, product and engineering teams to help strategize on new features/improvement
  • Having a complete view of customer feedback, complaint, and solution for each issue and provide recommendation to related parties
  • Managing Shopping Experiences of Mitra within MBL (Mitra Bukalapak) Homepage


  • Min. Bachelor Degree
  • Min 3 Years of experience in Marketing/ Products / Business / Growth division. Having knowledge in e-commerce/ online to offline/ Ride hailings / Technology would be an advantage
  • Understand Marketing, Product Pricing & Product Development is a must
  • Highly developed written, communication, and presentation skills
  • Comfortable with numbers is a must; proven experience in business projection and forecasting
  • Familiar with SQL / Tableau / Looker / Redash is a plus
  • Exceptional sense of ownership in prioritizing high workload, to multitask and to meet deadlines
  • Self-starter with the ability to work autonomously and independently to meet individual performance goals while being a part of a team
  • Generic Competencies : Detail and accurate, easy to blend with others, able to work with cross divisional function, ability to work both independently and as a team player

Tata Cara Pendaftaran :

Jika Anda tertarik dan sesuai dengan persyaratan Lowongan Kerja ini, segera kirimkan lamaran dan CV terbaru Anda melalui link berikut :

Catatan :

  • Hanya kandidat yang memenuhi kualifikasi yang akan dipanggil lebih lanjut.
  • Setiap proses penerimaan tidak dipungut biaya apapun.

Jika lowongan tadi belum sesuai dengan keingingan dan kemampuan yang Anda miliki, sebaiknya Anda melihat lowongan yang berhubungan di bawah ini.

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