Lowongan Kerja Customer Care Specialist Pt Naku Freight Indonesia Batam

Job Title : Customer Care Specialist
Date : 19 Februari 2021
Company : PT Naku Freight Indonesia
City : Batam

Rekrutmen PT Naku Freight Indonesia Batam. Jika kamu sedang mencari lowongan kerja bulan April 2021, maka Anda berada di portal yang tepat. Ada banyak kategori lowongan yang bisa Anda daftar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Sobat juga bisa mendaftar lowongan kerja online atau offline tergantung kualifikasi yang ditetapkan pada info lowongan yang kami infokan di loker.informasicpnsbumn.com. Informasi lowongan kerja yang valid, berasal dari web resmi atau media sosial perusahaan yang berkaitan, dan pastinya tidak ada pungutan biaya apa pun.

Lowongan Kerja PT Naku Freight Indonesia Batam April 2021

Silakan teliti info selengkapnya berikut
Customer Care Specialist
What Will You Be Doing On A Daily Basis?
You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features
  • To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC)
  • To establish + strengthen operational relation to customer contact through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction
  • To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed
  • To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order
  • To qualify + enter customer orders into the operational execution process
  • To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges
  • To document, resolve, analyze all complaints + then identify, share + eliminate root causes
  • To create, review + refine customer reports
  • To ensure delivery against all financial targets + strategic objectives

What Will It Be Like To Work In The Customer Care Center?
Your day begins with reviewing shipment status details + new customer orders for completeness. You will then work with our operational care teams and/or other overseas offices to ensure all operational delivery tasks are achieved as per the customer promise. Every day will be different but will always focus on the customer
During your day you will interact regularly with your customers via different media to solve challenges, give advice while offering rates + options for future bookings
You will often attend meetings with your colleagues to discuss our customer promise key performance measurements + brainstorm about options for improvements. Your analysis of your own customer portfolio against these measurements will be a critical input to each of these discussions

What Does It Take To Be Successful?
Your strong focus on customer + stakeholder relationships along with your strong time management will be key to your success.
You have been selected for this role because of your knowledge across our operations + because you possess the key attributes we are looking for in a Customer Care Specialist
  • Self Control
  • Persuasive
  • Improvement Focus
  • Adaptability
  • Attentive
  • Empathy
  • Positive listens
  • Patience
  • Takes Responsibility
  • Resilent
  • Communicator

"Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang."

"Please be aware of the Fraud Company. The company will never be collecting any payment in the process of interview. Please immediately report to us if there's any companies that collecting payment to the Jobseekers."


Cara Melamar :

Apabila Anda berminat dan sesuai dengan persyaratan Lowongan Kerja ini, silahkan kirimkan lamaran dan CV terbaru Anda melalui link berikut :



Keterangan :

  • Hanya pelamar yang sesuai kualifikasi yang akan dihubungi lebih lanjut.
  • Semua proses rekrutmen tidak dipungut biaya apapun.

Jika lowongan tersebut belum sesuai dengan keingingan dan pendidikan yang Anda miliki, sebaiknya Anda membaca lowongan yang berhubungan di bawah ini.


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