Lowongan Kerja Analyst Client Service Communications Technology Operation Dbs Bank Jakarta

Job Title : Analyst Client Service Communications Technology Operation
Date : 18 Januari 2021
Company : DBS Bank
City : Jakarta

Loker DBS Bank Jakarta. Jika Saudara sedang mencari lowongan kerja bulan Mei 2021, maka Anda berada di portal yang tepat. Ada banyak kategori lowongan yang bisa Anda lamar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Sobat juga bisa mendaftar lowongan kerja online atau offline tergantung kualifikasi yang diminta pada info lowongan yang kami di loker.informasicpnsbumn.com. Informasi lowongan kerja yang valid, bersumber dari portal resmi atau media sosial perusahaan yang berkaitan, dan pastinya tidak ada pungutan biaya apa pun.

Lowongan Kerja DBS Bank Jakarta Mei 2021

Silakan simak info lengkapnya di bawah ini

Responsibilities:
  • Be the contact person and establish a relationship with each Business Unit whereby the CSM becomes intimately familiar with the specific requirements of each client
  • Responsible for negotiating business with BU to ensure projects are aligned with resource and CC change calender
  • Encourage the use of inter – department CRM (C3) / I. Serve in terms of tracking of call volume & call types
  • Ensure the readiness of Operations for all initiatives by ensuring information is updates / briefing is conducted appropriately and timely Establish the CSO call to action, process matrix and process workflow for CSOs. Maintaining and updating Operation procedures so as to ensure the do not work at cross purpose with one another.
  • Demonstrate an understanding of impact of initiatives on call volumes for various hotlines so as to recommend adjustments to telephony and staffing to support clients needs, interfaces with Customer center IT, WFM, HR to ensure adequate resources is available to meet client’s needs.
  • Collate product and procedure feedback and share with Business; in the bid to continually enhance customer experience.
  • Coordinate and manage budget review between CC and Business Units.
  • Champion the Center’s strategy to move from a Service Customer Center to a Service Sales Customer Center to enchance customer experience
  • Ensure timely review of the Center’s DOA and PTS

Requirements:
  • Diploma and Degree holder
  • At least 2 years’ experience in Customer Experience
  • Related experience in Customer Experience, Project management, Process improvement events, and Change Management activities
  • Participated in Process improvement events/Project Management
  • Structured team player and able to manage multiple projects at one go
  • Meticulous and analytical to pre-empt all challenges before implementation
  • Conceptual team player to be creative in problem solving while playing by the rules
  • Excellent written and verbal communications skills
  • Excellent relationship building & management skills
  • Strong customer and business focus
  • Proficient in MS Office


Primary Location: Indonesia-Jakarta Raya-Jakarta

Job: Operations

: Experienced

Job Type: Full-time

Job Posting: Nov 22, 2018, 8:33:51 PM


Cara Melamar :

Apabila Anda berminat dan sesuai dengan persyaratan Lowongan Kerja ini, silahkan kirimkan lamaran dan CV terbaru Anda melalui laman berikut :



Ketentuan :

  • Hanya kandidat yang sesuai kualifikasi yang akan dipanggil lebih lanjut.
  • Semua proses penerimaan tidak dikenakan biaya apapun.

Jika lowongan diatas belum sesuai dengan bakat dan kemampuan yang Anda miliki, sebaiknya Anda melihat lowongan yang berhubungan di bawah ini.


Related Jobs

General Secretary/Sr.Secretary

: 19 Mei 2021 : Cargill : Jakarta

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe,…

Recruitment Coordinator

: 18 Mei 2021 : GO-JEK : Jakarta

The Recruitment Coordinator is an essential cog within the Recruitment wheel at Gojek, taking care of our candidates and being the bridge between them and our…

ADMIN ONLINE

: 18 Mei 2021 : JS Multi Group : Jakarta

Kirim cv & lamaran lengkap ke email hrrecruitment@jrepclothings.com atau hubungi nomor 081586622467 Tanggung Jawab. Mengecek setiap barang yang masuk.

ADMIN PO

: 18 Mei 2021 : JS Multi Group : Jakarta

Kirim cv & lamaran lengkap ke email hrrecruitment@jrepclothings.com atau hubungi nomor 081586622467. Melakukan arsip data dengan rutin dan tertata rapi…

Formulation And Digital Nutrition Specialist

: 19 Mei 2021 : Cargill : Jakarta

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe,…

Tag Clouds

#Manager Landscape #Staff Dan Admin #It Jakarta Barat #Manager Cirebon Jawa Barat #Gudang #Writing #Finance Accounting Cipondoh #Paruh Waktu Ciputat #Pelayanan Bekasi #Akuntansi Sidoarjo