Lowongan Kerja Merchant Support Specialist Commerce Enablement Go-jek Jakarta

Job Title : Merchant Support Specialist Commerce Enablement
Date : 16 September 2021
Company : GO-JEK
City : Jakarta

Penerimaan Pegawai GO-JEK Jakarta. Kalau Saudara sedang mencari lowongan kerja bulan Oktober 2021, maka Anda berada di portal yang benar. Ada banyak kategori lowongan yang bisa Anda lamar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Teman juga bisa mendaftar lowongan kerja online atau offline tergantung kualifikasi yang ditetapkan pada info lowongan yang kami infokan di loker.informasicpnsbumn.com. Informasi lowongan kerja yang valid, bersumber dari web resmi atau media sosial perusahaan yang berkaitan, dan tentunya tidak ada pungutan biaya apa pun.

Rekrutmen GO-JEK Jakarta Oktober 2021

Silakan baca info selengkapnya berikut



Work Type


Application Posted

September 16, 2021

About the Role
Fasten your helmet and climb aboard if you’re ready to be our Merchant Support Specialist. In this role, you will act as the frontline of the Commerce Enablement team. You will be the go-to person our merchants can depend on and you will be involved in ensuring that our customers' feedback is being heard. Our mission is to ensure the happiness of our merchants and provide world-class customer service.

What You Will Do

  • Handle multiple chats and resolve merchants’ concerns in an effective, efficient, and timely manner
  • Handle difficult or agitated merchants and convey genuine empathy
  • Respond to merchants comments and/or inquiries in a manner that the situation/concern is understood
  • Work with other departments in resolving merchants issues and relaying merchants feedback
  • Work closely with other team members to resolve any challenging issues encountered
  • Perform ad-hoc tasks as needed

What You Will Need

  • At least 1 year of working experience in customer service (Call/Email/Chat)
  • Able to communicate well in Bahasa
  • Amenable to shifting and weekend schedules
  • Ability to multitask and work under pressure
  • Exceptional customer service skills
  • Experience in E-commerce or Point of Sale is a plus
  • Proficiency in English is a plus
  • Experience with Zendesk is a plus
About the Team The Commerce Enablement team is a family of 120+ engineers based in Jakarta, Singapore, and India. We consistently strive to implement solutions that allow our merchant-partners in Indonesia (and the greater Southeast Asian region) to sell their products both online and offline. We also work to improve the merchant-partner experience by product innovation and integration with the rest of the Gojek ecosystem. Internally, we promote a culture of engineering excellence, learning, and guided career growth. We advocate sustainable engineering practices, innovation, and working smart more so than working hard. We aim to be a world-class organization, implementing world-class solutions, with world-class engineers leading the way. Our portfolio of products includes merchant-facing solutions that enable our subscribed merchant-partners to sell their goods and services both online and offline. Southeast Asia is a highly dynamic market, where products have to react promptly to market trends and shifts, and where product managers and business leads need the flexibility to experiment and iterate fast. With that in mind, from an engineering perspective, our challenges are to evolve a general platform for e-commerce that is sufficiently versatile to support rapid product iterations across multiple products, as well as scaling up to an ever-growing user base. To tackle these challenges, we have adopted event-driven architectural patterns in our engineering designs, as well as agile practices across all our day-to-day processes. This COVID era has been hard on all of us. Off-hours, we are doing our best to stay in touch and continue to bond through fun online activities. Once COVID is over, we are looking forward to resuming our regular team-wide social activities such as dinner-and-drinks evenings and team off-sites.

Pengiriman Lamaran :

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Ketentuan :

  • Hanya kandidat yang sesuai kualifikasi yang akan dipanggil lebih lanjut.
  • Segala proses penerimaan tidak ditarik biaya apapun.

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