Lowongan Kerja Trainer Contact Center Jakarta Pt Teleperformance Indonesia

Job Title : Trainer Contact Center Jakarta
Date : 27 Agustus 2021
Company : PT Teleperformance Indonesia
City : Jakarta

Rekrutmen PT Teleperformance Indonesia Jakarta. Apabila kalian sedang mencari lowongan kerja bulan Oktober 2021, maka Anda berada di blog yang benar. Ada banyak kategori lowongan yang bisa Anda lamar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Sobat juga bisa mendaftar lowongan kerja online atau offline tergantung kualifikasi yang diminta pada info lowongan yang kami infokan di loker.informasicpnsbumn.com. Informasi loker yang valid, bersumber dari situs resmi atau media sosial perusahaan yang berkaitan, dan yang pasti tidak ada pungutan biaya apa pun.

Lowongan Kerja PT Teleperformance Indonesia Jakarta Oktober 2021

Silakan baca info lengkapnya di bawah ini

Deskripsi Pekerjaan

Minimum requirements:

  • 1 year of experience in a training role in a technical support or CONTACT CENTER care operation or other company
  • Good knowledge of Quality/Process Improvement techniques.
  • High level of energy, drive, enthusiasm, initiative and commitment.
  • Excellent communication, consulting, influencing and interpersonal skills.
  • Proven track record of collaborating with cross-functional groups to produce results.
  • Passion for ensuring a world class support experience for our community.
  • Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams.
  • Bachelor Degree / Diploma in any discipline.
  • Able to speak English.

Responsibilities:

  • Planning, design and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members.
  • Develop effective induction programs to assure new hires embrace social media culture and understand required potentially lacking cultural context for markets to be supported.
  • Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed.
  • Ensure Training Quality through Service Level and Training evaluations/assessments.
  • Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices.
  • Work closely with the social media Training and Policy Team to assure training content is updated and aligned with social media’s Abuse Standards/Terms of Service.
  • Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training.
  • Conduct ongoing and thorough analysis of organizational, departmental and individual training needs.
  • Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles.
  • Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary.
  • Keep self-updated on Learning & Development Best Practice.
  • Evaluate on a regular basis employee skill and knowledge levels relevant to their assigned responsibilities.

send your CV to me or to email firdaus.firdaus2(at)teleperformance.com! You can also text to (62)857-7445-4354 (WA Only). Have a nice day everyone! Let start your journey in Teleperformance. Teleperformance, each interaction matters.

"Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang."

Jenis Pekerjaan: Kontrak

Pertanyaan Lamaran:

  • apakah Kamu Faseh berkomunikasi dengan Bahasa Inggris?
  • Berapa Usia Anda Sekarang?

Pendidikan:

  • S1 (Diutamakan)

Pengalaman:

  • Trainer: 1 tahun (Diutamakan)

Bahasa:

  • english (Diutamakan)

Pengiriman Lamaran :

Jika Anda berminat dan sesuai dengan persyaratan Lowongan Kerja ini, silahkan kirimkan lamaran dan CV terbaru Anda melalui laman berikut :



Keterangan :

  • Hanya pelamar yang memenuhi kualifikasi yang akan dihubungi lebih lanjut.
  • Semua proses penerimaan tidak ditarik biaya apapun.

Jika lowongan tersebut belum sesuai dengan minat dan kualifikasi yang Anda miliki, tidak ada salahnya Anda mencari lowongan yang berhubungan di bawah ini.


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