Rekrutmen 8x8, Inc. Jakarta. Jika sobat sedang mencari lowongan kerja bulan April 2021, maka Anda berada di website yang benar. Ada banyak kategori lowongan yang bisa Anda lamar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Kalian juga bisa mendaftar lowongan kerja online atau offline tergantung ketentuan yang diminta pada info lowongan yang kami informasikan di loker.informasicpnsbumn.com. Informasi rekrutmen yang valid, berasal dari portal resmi atau media sosial perusahaan yang berkaitan, dan tentunya tidak ada pungutan biaya apa pun.
Rekrutmen 8x8, Inc. Jakarta April 2021
Silakan baca info lengkapnya berikut
As an industry leader and Software-as-a-Service provider our mission at (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook. We are looking for a details oriented Service Manager to handle customer service interactions, reports, technical communication and service review. Reporting directly to the Head of Customer Support & Operations, you will be the go-to person for customer queries & escalations, providing the highest level of customer service, developing lasting customer relationship while managing the interaction with the technical supports team and different team members cross department.
To be successful in this role, you should provide a strong customer facing attitude as well as excellent technical skills in the telecom industry. You should also have the ability to develop and maintain a strong relationship with our customers and providers. Main Responsibilities
Handling customer complaints or concerns quickly and professionally to maintain good customer relationship.
Run weekly and monthly service reviews with our top customers and operation team.
Monitoring and manage service improvement plan to ensure good customer satisfaction
Be the main customer point of contact during incidents, and able to manage various tasks and team to successfully manage customer expectation during outages.
Keep track of incidents and customer escalation to put in place improvement plan with the right technical team (Operation, Customer Support or Engineering)
Develop procedures and policies in cooperation with technical teams to improve service quality
Responsible for the customer communication prior, during and after outage (Outage notification, RCA)
Work closely with product and engineering team to provide technical and product information to our customers
Act as a mentor and provide guidance to customer service team members for customer communication Desired Skills and Experience
More than 2 years’ experience as a Service Manager or Incident Manager.
Strong technical background (Cloud AWS and Telecom, network)
Must be an excellent communicator and speaker, both, in written interactions and face to face customer service interaction
Service Level Agreement (SLA) knowledge to guarantee proper and professional support.
Knowledge in SQL queries, SMS technology, HTTP, API, SMPP and telco exposure
Ability to work under pressure and make real time decisions.
Strong knowledge in customer presentation and reporting (Power BI) Qualifications·
A Computer Science degree, or equivalent experience·
Written and verbal fluency in English is required and any additional south east Asia language will be an advantage
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English | Español.
View the Right to Work Poster in English | Español. We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at firstname.lastname@example.org (Include “Reasonable Accommodation” in the subject line) For European Job Applicants our Job Applicant Privacy Notice can be found here.
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