Lowongan Kerja Senior Manager Consulting Front Office Transformation Pwc Jakarta

Job Title : Senior Manager Consulting Front Office Transformation
Date : 18 Juni 2021
Company : PwC
City : Jakarta

Rekrutmen PwC Jakarta. Apabila kamu sedang mencari lowongan kerja bulan Agustus 2021, maka Anda berada di web yang benar. Ada banyak kategori lowongan yang bisa Anda daftar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Kalian juga bisa mendaftar lowongan kerja online atau offline tergantung persyaratan yang diminta pada info lowongan yang kami informasikan di loker.informasicpnsbumn.com. Informasi lowongan kerja yang valid, bersumber dari situs resmi atau media sosial perusahaan yang berkaitan, dan pastinya tidak ada pungutan biaya apa pun.

Lowongan Kerja PwC Jakarta Agustus 2021

Silakan teliti info lengkapnya berikut

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Senior Manager

Job Description & Summary

A career within Operations Consulting services, will provide you with the opportunity to help our clients optimise all elements of their operations to move beyond the role of a cost effective business enabler and become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement and sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.

Job Description and Summary

At Consulting, we help businesses to work smarter and grow faster. We partner with our clients to build effective organisations, innovate and grow, reduce costs, manage risk and regulation] and leverage talent. Our aim is to support businesses in designing, managing and executing lasting beneficial change.

’s Consulting practice provides experience across a comprehensive range of professional services to deliver large-scale, cross-territory transformation projects, wherever our clients need us to be – from initial strategy through to execution.

About the Team

's customer consulting practice works with clients to provide unparalleled industry insight as well as functional and business expertise to help them re-imagine and deliver the ideal customer experience through end-to-end front-office (i.e. Marketing, Sales, Service) transformation. We do this by leveraging behavioural economics and human-centred design grounded in commercial reality and bringing in the right combination of technology and data insights to execute the ideal experience.

Our work spans the whole range of clients’ needs related to Customer and Digital Transformation including strategy through business model design to execution. As a part of our practice, you will help our clients adopt the appropriate business model, which includes aligning strategy, data, people, processes and technology for the digital age.

We have worked with some of the biggest Asian and global brands across industries to deliver various experiences with positive commercial impact. Our practice is also a Centre of Excellence, through which we publish and deliver thought leadership and best practices on Customer Experience, Sales and Service transformations and Digital Strategy.

We are seeking to add to our growing team someone who can lead engagements, build and motivate a high performing team , and work collaboratively across different practices to deliver value for clients across South East Asia and beyond. Our focus areas include Customer and Digital Transformation Strategy, Customer Segmentation, Human-Centred Experience and Journey Design, Channel Strategy & Design, Pricing & Profitability, Marketing Strategy, Sales Acceleration and Distribution Effectiveness, Service and Engagement Transformation, and Voice of the Customer/Customer Experience Measurement. This is enabled by technology-led transformations such as Salesforce and other CRMs, Voice of Customer platforms etc.

About the Role

As part of ’s Consulting Customer consulting practice, you will possess strong leadership and customer orientation abilities and a high degree of business knowledge. You will be required to have the ability to lead projects and teams independently, and to work individually as well as in a highly collaborative team environment. More specifically, we are looking for people who can:

  • Take responsibility for building the sales pipeline, sourcing opportunities, identifying and addressing client needs, independently and actively leading client discussions and meetings
  • Build and share a compelling point of view which is relatable to the client context and adds both quantitative and qualitative value
  • Assess, design and implement customer-centric solutions that provide measurable value to clients
  • Research and analyse pertinent client, industry and technical matters and leverage ability to solve problems
  • Write, facilitate and present cogently across all levels of client and internal audiences
  • Lead engagement teams to provide high quality customer insights and recommendations with commercial impact
  • Manage project execution and delivery, balancing risks, commercial and client objectives and making sure the project is delivered within the agreed timeline and budget
  • Lead the development of proposals, building out commercially viable propositions, supporting in negotiations, contracting and working collaboratively across teams
  • Build and nurture C-level client relationships in order to enable the firm to become a trusted advisor
  • Author regional and global thought leadership on addressing emerging customer preferences, attitudes and issues
  • Support the practice growth by leading initiatives such as recruitment, market and brand presence building, team capability building and alliances with relevant partners in the region

About You

  • Passionate to help businesses re-imagine and deliver the ideal customer experience through marketing, sales and/or service
  • Bachelor’s Degree or higher in a relevant field (e.g.: Business, Psychology, Economics, etc)
  • Minimum 810 years of working experience in management consulting, customer experience, or in a customer-facing and problem-solving capacity
  • Have prior experience in at least three of the following areas: customer and digital transformation strategy, customer segmentation, human-centred experience journey design, channel strategy & design, pricing & profitability, marketing strategy, sales acceleration and distribution effectiveness, service and engagement transformation, voice of the customer/customer experience measurement
  • Have demonstrated management and leadership skills, including the ability to train and develop staff, manage projects and budgets and develop strong client relationships
  • Strong analytical, interpersonal and communication skills
  • A positive , results-oriented style evidenced by listening, motivating, delegating, influencing and monitoring project delivery
  • In-depth knowledge on customer-centric trends, best practices and front-office technology solutions

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 40%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date


Pengiriman Lamaran :

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Catatan :

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  • Setiap proses rekrutmen tidak dipungut biaya apapun.

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