Lowongan Kerja English Required Remote Online Customer Operations Support Cudy Technologies Surabaya

Job Title : English Required Remote Online Customer Operations Support
Date : 30 Juli 2021
Company : Cudy Technologies
City : Surabaya

Lowongan Kerja Cudy Technologies Surabaya. Apabila kalian sedang mencari lowongan kerja bulan September 2021, maka Anda berada di blog yang tepat. Ada banyak kategori lowongan yang bisa Anda lamar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Anda juga bisa mendaftar lowongan kerja online atau offline tergantung persyaratan yang diminta pada info lowongan yang kami share di loker.informasicpnsbumn.com. Informasi lowongan kerja yang valid, bersumber dari portal resmi atau media sosial perusahaan yang berkaitan, dan yang pasti tidak ada pungutan biaya apa pun.

Loker Cudy Technologies Surabaya September 2021

Silakan simak info selengkapnya berikut
  • Fresh Graduates are welcomed
  • English required
  • No calls or video calls with customers, only texting.

If you are a highly self-motivated results-driven individual that is looking to help the next big company improve and leave your mark, this job is for you.

Join Cudy Technologies to work with the best talents to build the future platforms in Southeast Asia. To succeed in this role, you will need to be a natural problem-solver with sharp, analytical thinking.

If you are a result-oriented, have excellent organisational skills and are constantly challenging yourself, we would love to meet you.

Work Location:

Remote, Work from home forever

Skills Field:

Customer Support, Operations Support


Cudy Technologies is a technology company that operates platforms and communities across Asia. We own and manage online businesses from Education to Lifestyle.

We offer:

- Highly flexible working schedule (on-demand)

- 70% work can be done on your mobile phone

- Not required for you to be at home or any fixed place to work all the time

- A chance to work with people who are passionate about what they do

- An opportunity to build something from scratch with a small team, and see it grow into something that is used by thousands of people every day

- The chance to grow both personally and professionally as part of a close-knit team of nerds

Job Scope (but not limited to):

- 70% of the time using Telegram/Whatsapp bot to handle user and real-time customer text enquiries online (Your personal number or name will never be revealed or shown)

- 30% of the time using laptop to perform operational and customer support administrative tasks

- Following up via email with Company's support system on mobile or laptop

- Using Company's canned template responses to respond to customers

- Directing complex enquiries to the management team

- Coordinating and communicating with technical support team for user and customer related issues

- Following up via email with users and customers on reported issues

- Helping users to troubleshoot their issues

- Adding new question and answers to the company's online helpdesk system

- Creating video and text usage guides of online products for customers and internal team members

Job Requirements:

- Fluent in writing in English, Bahasa Indonesia

- Must be willing to answer customer text queries during weekends (on mobile phone)

- Able to speak and communicate in English language

- Access to a functional laptop and familiar with doing work on the laptop

- Access to a smart phone with Whatsapp/Telegram

- Access to stable internet connection

- Must possess Problem-solving skills

- Must be People-oriented

- Knowledge in customer support

- Knowledge in organization and administration

- Positive attitude, and the ability to work in a fast-paced environment.

- Holistic view on consumer behaviour and psychology

- Comfortable to work independently

- Able to work under pressure with deadlines

- Have strong critical thinking skills

- Be comfortable in taking initiative and being accountable for your work

Note: all shortlisted applicants will have to attempt an automated online assessment and a online self-directed interview.

Job Types: Full-time, Part-time, Contract, Fresh Graduate

Salary: Rp1,500,000 - Rp2,500,000 per month

COVID-19 considerations:
Interview and selection process to be conducted 100% online.


  • S1 (Required)


  • Online Customer Support: 1 year (Preferred)


  • English (Required)

Tata Cara Pendaftaran :

Jika Anda tertarik dan sesuai dengan kualifikasi Lowongan Kerja ini, segera kirimkan lamaran dan CV terbaru Anda melalui tautan berikut :

Catatan :

  • Hanya peserta yang sesuai kualifikasi yang akan dipanggil lebih lanjut.
  • Setiap proses penerimaan tidak dipungut biaya apapun.

Jika lowongan diatas belum sesuai dengan bakat dan pendidikan yang Anda miliki, sebaiknya Anda membaca lowongan yang berhubungan di bawah ini.

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