Lowongan Kerja Customer Kyc Manager Go-jek Jakarta

Job Title : Customer KYC Manager
Date : 13 Januari 2021
Company : GO-JEK
City : Jakarta

Rekrutmen GO-JEK Jakarta. Kalau kalian sedang mencari lowongan kerja bulan April 2021, maka Anda berada di blog yang benar. Ada banyak kategori lowongan yang bisa Anda daftar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Saudara juga bisa mendaftar lowongan kerja online atau offline tergantung kualifikasi yang diminta pada info lowongan yang kami share di loker.informasicpnsbumn.com. Informasi rekrutmen yang valid, bersumber dari web resmi atau media sosial perusahaan yang berkaitan, dan pastinya tidak ada pungutan biaya apa pun.

Loker GO-JEK Jakarta April 2021

Silakan teliti info selengkapnya di bawah ini
About the Role
They say no man is an island, and this notion holds particularly true for this role. As our Customer KYC Manager, you’ll be an instrumental cog in the Verifications wheel of Gojek that oversees the implementation of robust Enhanced Due Diligence (EDD) and Customer Due Diligence (CDD) in compliance to stipulated regulations. You will help ensure that existing processes meet the standard requirements (such as targeted SLA and KYC qualities), and identify ways to better streamline current processes. The greater KYC, Product, and Compliance teams will be your companions during this ride. You will have ample opportunity to flex your project management skills, helping to design a seamless and efficient KYC process for the company.
What You Will Do
    • Meet weekly verification team performance goals (including but not limited to: average lead time, average approval rate & quality rate)
    • Ensure capacity planning is as efficient as possible while supporting the company’s demand and expansion, both on the electronic process and on-ground verification
    • Together with Product & Compliance team, refine all the existing processes to achieve company goals and ensure that user journey complies with country regulations at all times
    • Work closely with Compliance team to ensure zero fraudulent KYC document submissions in the platform, whether by setting up SOPs to control or by giving feedback to Product Managers to make changes to the product
    • Work closely with Legal team to review and refine users’ T&C (customers/drivers) to ensure that all policies prevent money laundering, fake accounts, terrorism-funding within the GoPay ecosystem
    • Support the Customer Critical Incidents Team to improve the Enhanced Due Diligence procedure
    • Assess the risk from each customer based on their transactions by leveraging the internal tools, also reassess every time there is a change in the circumstances, and follow through with keeping up-to-date information on the customers based on the risk assessments
What You Will Need
    • A relevant Bachelor or Master Degree
    • At least 6 years of experience in a financial institution, with a background in customer onboarding/initiation
    • Strong understanding of operational risks
    • Experience as a people manager; able to lead the team and help them to achieve targets
    • Team player (adaptable, communicative, strategic, collaborative)
    • Analytical mindset (able to understand the context, find the correlation between topic, and draw the conclusion)
    • Problem-solving (able to link the information’s to solve the problem)
    • Able to write a report and maintain it as weekly tasks and experience in leveraging analytics will be preferred
About the Team
Our Verifications team, a subsidiary of the Service Excellence Team, consists of five subsidiary teams (Drivers, Merchants, Customer, Project, and QC) based in Jakarta. Working alongside the Product, Legal, and Compliance Team, we are predominantly concerned with adhering to the robust EDD and CDD while providing excellent service and SLA to our customers.
We are a tight-knit group made up of free thinkers, sports enthusiasts, and wannabe bakers. We work hard and play hard, and believe it or not, we actually enjoy each other’s company!
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2018, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operatesin Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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