Lowongan Kerja Crm Qa Assistant Manager Home Credit Indonesia Jakarta

Job Title : CRM QA Assistant Manager
Date : 12 September 2021
Company : Home Credit Indonesia
City : Jakarta

Penerimaan Pegawai Home Credit Indonesia Jakarta. Jika Saudara sedang mencari lowongan kerja bulan September 2021, maka Anda berada di portal yang benar. Ada banyak kategori lowongan yang bisa Anda daftar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Anda juga bisa mendaftar lowongan kerja online atau offline tergantung ketentuan yang ditetapkan pada info lowongan yang kami share di loker.informasicpnsbumn.com. Informasi lowongan kerja yang valid, bersumber dari website resmi atau media sosial perusahaan yang berkaitan, dan yang pasti tidak ada pungutan biaya apa pun.

Lowongan Kerja Home Credit Indonesia Jakarta September 2021

Silakan simak info selengkapnya di bawah ini

Minimum Qualifications
  • Bachelor degree in any major
  • Good skills at MS Office skills, high attention to detail and accuracy.
  • Knowledge about quality assurance and methodology
  • Knowledge about CRM and quality reporting especially in Telesales
  • Strong english communication (written and verbal)
  • Ability to read and interpret document s such policies and procedure manuals and use monitor screen frequently
  • Strong leadership and project management skills
  • Ability to analyze the recording and processes.
Job Description
  • Manage day to day operational in QA such as QA sample logic, QA officers productivity, regular reporting, complaint management, and other daily responsibilities.
  • Continuously review and monitor the quality result, compliance, and processes as part of evaluation in order to improve the overall quality methodology and processes and also ensure the implementation of quality programs have a positive impact to sales performance.
  • Monitor and review all reporting, including the system /tools used by Quality team to drive effectiveness and efficiency which is able to cover the scope of work and also to propose improvement ideas and implement upon approval from supervisors or related parties (for example HR compliance, risk, legal, IT, etc).
  • Manage special audit functionality in regards with monitoring compliance such as for critical/non critical processes, possible complaints, and general process and communication improvements from planning the audit, objective and point of checking, and reporting.
  • Manage disciplinary management by identifying and validating operators who violate Code of Conduct or company process, managing the disciplinary meeting and reporting the result to management, analyst and HR.
  • Plan and implement educational activities regarding with complaint and risk management in cooperation with Training&Content, Telesales, Process team, and other related functions.
  • Coordinate with HR, Legal, Risk, IT, Operations team and other related parties related to preparing the compliance and regulatory material, among others but not limited to Code of Conducts, system/supporting tools development, alignment of information, complaint escalation and ensure all the necessary things are fulfilled as needed.
  • To monitor CRM business process and communication implementation by Telesales team in relation with Risk (specifically Anti Fraud and Operational Risk) and Compliance.
  • Continuously review the progress of business goal achievement result and create/design follow up actions from quality to support the achievement of the goals aacordingly and in timely manner.
  • Maintain manpower by recruiting, training, and developing team members, and making sure the working environment encourage personal growth and development of team member. This also includes the plan of development program of each team member in relevance with daily responsibility or future opportunities

Cara Melamar :

Jika Anda tertarik dan sesuai dengan persyaratan Lowongan Kerja ini, silahkan kirimkan lamaran dan CV terbaru Anda melalui link di bawah ini :

Catatan :

  • Hanya peserta yang sesuai kualifikasi yang akan dipanggil lebih lanjut.
  • Segala proses penerimaan tidak ditarik biaya apapun.

Jika lowongan diatas belum sesuai dengan keingingan dan pendidikan yang Anda miliki, Coba Anda membaca lowongan yang berhubungan di bawah ini.

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