Lowongan Kerja Customer Support Pt. Haru Jaya Indonesia Surabaya

Job Title : Customer Support
Date : 8 Juli 2021
Company : PT. Haru Jaya Indonesia
City : Surabaya

Loker PT. Haru Jaya Indonesia Surabaya. Jika Saudara sedang mencari lowongan kerja bulan September 2021, maka Anda berada di web yang tepat. Ada banyak kategori lowongan yang bisa Anda daftar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Saudara juga bisa mendaftar lowongan kerja online atau offline tergantung kualifikasi yang ditulis pada info lowongan yang kami infokan di loker.informasicpnsbumn.com. Informasi lowongan kerja yang valid, berasal dari website resmi atau media sosial perusahaan yang berkaitan, dan yang pasti tidak ada pungutan biaya apa pun.

Loker PT. Haru Jaya Indonesia Surabaya September 2021

Silakan baca info selengkapnya di bawah ini
Persyaratan wajib
Wanita
Sarjana
Min. IPK 3,
Min. pengalaman 1 tahun
Informasi Tambahan
We’re all about transparency here, so we’re going to give it to you straight and we’re not going to sugar coat it: You’d be a guinea pig, to start, in this role. We say that because we just did some major restructuring of our Customer Support department, as a whole, and we’re still getting our bearings on what it all looks like. We have the vision and now it’s time for the execution. So, that means that things will probably change (a couple of times) during your tenure with us and as long as you’re up for the challenge, prepared to be flexible and ready to contribute, then this shouldn't be anything too crazy for you at all!
Before we dive in, head first, on what this job is all about, let’s talk about you!
Above all else, you are quick as a whip, both in pace and smarts. Analytical by nature, you excel in problem-solving and identifying issues before they arrivethis, in particular, will serve you well in the Customer Support role with us. Because you move quickly, your sense of urgency is also very high. Be it communicating with customers, working with a peer or finishing the task you promised...You do things fast and you do them well. Strategy and execution are what propel you and your greatest strength is your follow through. You’re the one who gets things across the finish line. You give everything you do 110%. Honestly, the world would be a much more efficient place if we had more people like you.
Nothing too crazy, right? Just in case you’re not a “paragraph” kind of person, here’s the bulleted skinny on what you can expect in this position, day-to-day and high level:
• Act as primary point of contact between us and our higher tier customers.
• Collaborate with customers to determine their needs, recommend items or solutions, identify new strategies, develop retention efforts, and manage expectations
• Maintain high levels of customer engagement and satisfaction with a focus on delivering both meaningful business impact and delight to our customers
• Monitor and analyze customer’s usage of platform with an eye towards driving deeper platform adoption
• Leverage client data and usage patterns to propose product improvements and new feature recommendations
• Identify potential churn risk and lead proactive remediation efforts to mitigate and retain attriting customers
• Collaborate cross functionally with Marketing, Implementation Managers, Engineering, Compliance and Product teams to optimize service delivery
• Ongoing iteration of processes to gain efficiencies in workflow while improving the customer experience
• Develop strong working knowledge of our products and speak fluently about performance and best practices, acting as a trusted advisor for your customers
Soooooo...are you in? Have we scared you away? Are you overwhelmed? Or is this putting you to sleep because you could do this job with both hands tied behind your back?
If all this sounds like your cup of tea then we definitely want to hear from you!

Cara Melamar :

Apabila Anda tertarik dan sesuai dengan persyaratan Lowongan Kerja ini, segera kirimkan lamaran dan CV terbaru Anda melalui tautan berikut :



Ketentuan :

  • Hanya kandidat yang memenuhi kualifikasi yang akan dipanggil lebih lanjut.
  • Semua proses rekrutmen tidak ditarik biaya apapun.

Jika lowongan tadi belum sesuai dengan minat dan kualifikasi yang Anda miliki, Coba Anda membaca lowongan yang berhubungan di bawah ini.


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