Lowongan Kerja Head Of Customer Care Branch Mgt Aia Jakarta

Job Title : HEAD OF CUSTOMER CARE BRANCH MGT
Date : 28 April 2021
Company : AIA
City : Jakarta

Lowongan Kerja AIA Jakarta. Apabila Anda sedang mencari lowongan kerja bulan Mei 2021, maka Anda berada di blog yang tepat. Ada banyak kategori lowongan yang bisa Anda lamar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Saudara juga bisa mendaftar lowongan kerja online atau offline tergantung kualifikasi yang ditulis pada info lowongan yang kami informasikan di loker.informasicpnsbumn.com. Informasi rekrutmen yang valid, berasal dari web resmi atau media sosial perusahaan yang berkaitan, dan yang pasti tidak ada pungutan biaya apa pun.

Lowongan Kerja AIA Jakarta Mei 2021

Silakan simak info selengkapnya di bawah ini

Bring your career aspirations to life with !

To Develop and Implement entity-wide integrated customer care & service support strategy covering satisfaction service by points of contact of the Internal customer (Sales Force) and External Customer (Stakeholders; Bank Partner, Regulator/OJK) and shared services to support Operation goals.

  • Develop improvement service for all function in Customer Care such as: Contact Centre Individual, Employee Benefit, DPLK and sales force Premium Due Reminder Welcome Call Service Centre to serve customers walk in Jakarta, Bandung, Surabaya & Medan Customer Complaint Resolution Unit Customer Complaint Investigation Unit Correspondence (Letter & email) Quality Service Retention

  • Provide Excellence Services Continuously through: Benchmark with competitor Design concept related with Customer Experience Quality decision related with decision Reject/Approve customer request and work with related function (if needed). Proposed budget (if any)

  • Develop & Review KPI Performance & SOP i n order to ensure quality and quantity achieved. Design KPI for all unit in Customer Care Design & monitor SOP regularly Monitor activities all units in Customer Care

  • Handle Project in OPS related with “services” (work with related functions).

  • As PIC in for Regulator/OJK related with Complaint Customer and build relationship with them.

  • Build relationship with Bank Partner related with “Customer Experience”.

  • Manage Service Quality in Customer CareDesign and Review Quality Control tools in order to ensure quality service of all units will be increased consistently through: Engages with all customer care leader to have same understanding of Quality Control needs and standardization of service Review the service standard and plans the programs. Leads the preparation of material/ infrastructure and roll-out the program Monitor the implementation of quality service program.

  • Controlling Customer Care budget

  • Prepare budgeting process and monitor budget in order to ensure all project/activities are budgeted with:
  • Engaged with Customer Care Leaders to understand need/issues Proposed budget and submit to COO.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.


Tata Cara Pendaftaran :

Apabila Anda berminat dan sesuai dengan persyaratan Lowongan Kerja ini, silahkan kirimkan lamaran dan CV terbaru Anda melalui tautan di bawah ini :



Keterangan :

  • Hanya kandidat yang memenuhi kualifikasi yang akan dipanggil lebih lanjut.
  • Setiap proses rekrutmen tidak ditarik biaya apapun.

Jika lowongan diatas belum sesuai dengan minat dan kemampuan yang Anda miliki, sebaiknya Anda membaca lowongan yang berhubungan di bawah ini.


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