Lowongan Kerja Loyalty Manager Marriott International, Inc Denpasar

Job Title : Loyalty Manager
Date : 3 Maret 2021
Company : Marriott International, Inc
City : Denpasar

Penerimaan Pegawai Marriott International, Inc Denpasar. Jika Anda sedang mencari lowongan kerja bulan April 2021, maka Anda berada di portal yang benar. Ada banyak kategori lowongan yang bisa Anda lamar mulai dari lowongan kerja SMA SMK terbaru, hingga lowongan kerja S1. Sobat juga bisa mendaftar lowongan kerja online atau offline tergantung kualifikasi yang ditulis pada info lowongan yang kami infokan di loker.informasicpnsbumn.com. Informasi loker yang valid, bersumber dari situs resmi atau media sosial perusahaan yang berkaitan, dan pastinya tidak ada pungutan biaya apa pun.

Loker Marriott International, Inc Denpasar April 2021

Silakan simak info selengkapnya di bawah ini
Posting Date Mar 02, 2021
Job Number 21016701
Job Category Rooms & Guest Services Operations
Location Renaissance Bali Nusa Dua Resort, Kawasan Pariwisata Lot SW 4 & 5, Bali, Bali, Indonesia VIEW ON MAP
Brand Renaissance Hotels
Schedule Full-Time
Relocation? N
Position Type Management
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.


JOB SUMMARY


Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department.


CANDIDATE PROFILE

Education and Experience

  • 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years’ experience in loyalty/guest relations/guest recognition or related professional area.

OR

  • 4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES


Supporting Marriott Loyalty Program

  • Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.
  • Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
  • Adjusts Elite Member status when necessary according to established guidelines.
  • Partners with Head Connector to update, appoint and activate connector team on property.
  • Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
  • Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
  • Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

Maintaining Elite Appreciation, Guest Services and Front Desk Goals

  • Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Assists with energy conservation efforts by monitoring compliance during property tours.

Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support

  • Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention.
  • Sets a positive example for guest relations.
  • Helps employees to provide excellent customer service.
  • Assists in coaching and providing feedback to associates.
  • Maintains high visibility in public areas during peak times.
  • Provides immediate assistance to Elite, Cobalt and redemption stay members as requested.
  • Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
  • Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.
  • Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.
  • Maintains complete knowledge of all hotel and departmental policies and procedures.
  • Monitors security of public areas of the hotel.
  • Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.

Leading the Team and Conducting Human Resource Activities

  • Provides guidance and direction to subordinates.
  • Assists as needed in the interviewing and hiring of other team members.
  • Monitors effectiveness of departmental staffing guide.
  • Provides training, development, professional discipline, and positive support for all employees within the department.
  • Administers performance evaluations for all employees within the department.
  • Facilitates departmental strategic planning meetings.
  • Direct the performance of staff and follow up with coaching and guidance to praise or make corrections

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Cara Melamar :

Jika Anda berminat dan sesuai dengan persyaratan Lowongan Kerja ini, silahkan kirimkan lamaran dan CV terbaru Anda melalui link berikut :



Keterangan :

  • Hanya peserta yang sesuai kualifikasi yang akan dipanggil lebih lanjut.
  • Segala proses penerimaan tidak dikenakan biaya apapun.

Jika lowongan tersebut belum sesuai dengan minat dan pendidikan yang Anda miliki, tidak ada salahnya Anda melihat lowongan yang berhubungan di bawah ini.


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